New Maintenance Plans

Latest Schemes Offer Improved Response Times and Reduced System Downtime

Riello Galatrek, the UK subsidiary of Europe's second largest UPS

manufacturer, has unveiled a series of brand new maintenance plans, designed

to operate in conjunction with the company's innovative TeleGuard remote UPS

monitoring and control service.

Each of the new plans offers customers enhanced response levels for critical

sites, compared to those included in the standard product warranties. The

plan response times are:

¨ Silver next working day

¨ Gold same working day

¨ Platinum 4 clock hour with access to a manned 24/7 response

team

The new maintenance plans include free parts and repair labour cover, and

operate across the UK and Eire through an extensive network of Riello

Galatrek engineers.

A UPS is a complex electronic and electrical device, incorporating surface

mount PCBs that are designed for board swap out on site, flash Eproms and

firmware, and consumables parts. Because of this, Riello Galatrek's

maintenance plans include a preventative maintenance visit inside warranty

and the option for one outside warranty, each performed by Riello Galatrek

qualified engineers.

For relatively new sites preventative maintenance visits offer predominantly

an inspection function that can be systemised into a remote monitoring

facility. However, as the age and complexity of a UPS installation increases

preventative maintenance visits orientate towards physical inspection and

potentially the replacement of consumable parts.

A remote preventative maintenance visit is recommended after six months, for

new systems inside warranty. This comprises an inspection by a Riello

Galatrek engineer from within the service centre, using the TeleGuard remote

UPS management system. Where necessary the Riello Galatrek service centre

can arrange for a site visit with the correctly identified parts required to

bring the UPS back to full operating efficiency.

For older systems outside warranty, a Riello Galatrek engineer performs an

annual site visit with a general emergency spares kit, laptop, and the

necessary interrogation software and documentation to perform diagnostics.

This is especially recommended for systems of three years and older, where

battery ageing starts to become more physically evident.

For the utmost security, customers with sensitive and mission critical

applications can incorporate both types of preventative maintenance visit

into their plans.

Teleguard Remote UPS Monitoring and Control

The TeleGuard software package is a client/server application for the

monitoring and control of UPS connected over networks or modem lines

anywhere in the world. TeleGuard uses databases to store information on the

monitored UPS, defined views, user rights and customers.

TeleGuard key features include:

¨ 24/7 monitoring of UPS installations with specific alarm response

actions.

¨ Defined alarm categories - Critical, Major, Minor - users can group

alarms into categories.

¨ Alarm dependent actions - log to database, beep, sound (WAV file),

local pop up message, network message, Run command (definable scripts), send

email, send SMS, send fax, or voice call a pre-recorded message.

¨ Regular pre-set HealthCheck dial up times.

¨ Reports on UPS status issued via fax to remote locations.

¨ Multi-lingual, country, customer and location.

¨ Administration and user password controlled functions.

¨ Provides several screens including alarm event logs, data (monitored

parameters) log, data graph features for the monitored UPS by country,

customer and location.

¨ Compatible with PowerShield² UPS monitoring and control software -

provides graphical displays, detailed data monitoring and status box

screens, and UPS block diagrams.

TeleGuard can automatically:

¨ verify on a weekly basis that communications is available between

the UPS and TeleGuard system. Problems are automatically notified to the

Riello Galatrek service centre and corrective action taken.

¨ service the UPS every six months. A Riello Galatrek engineer will

download the UPS logs for recording and interpretation, clear alarm

conditions and generate a site report. This is sent to the customer

outlining any remedial action required.

¨ monitor the UPS on a 24/7 basis. Should an alarm condition occur,

the UPS will notify the TeleGuard system and a customer dedicated response

script will be activated. A Riello Galatrek engineer will then use bespoke

interrogation software to fault find and either clear the alarm remotely or

despatch an engineer to site with the replacement parts required to bring

the UPS back to full operational efficiency.

For more information on the Riello Galatrek maintenance plans and TeleGuard

service contact the service department on 01978 729 281, e-mail

service@riello-ups.co.uk or visit www.riello-ups.co.uk

- Ends -

Editor's Notes: -

A downloadable version of this press release, together with images and

screenshots of Teleguard, are available at www.pinkelephantpr.com/riello.htm

About Riello Galatrek: -

· Riello UPS Manufacturing srl is Europe's second largest

manufacturer of UPS equipment.

· Riello Elettronica was established in 1983 by Mr Pierantonio

Riello, and is a European leader in the industrial and civil energy

conversion sectors.

· Group activities include information technology,

telecommunications, sensor and security systems, as well as UPS research,

design and manufacture.

· The Group has over 50 years experience in the UPS sector.

· Riello UPS purchased the uninterruptible power systems sales and

service business of Advance Galatrek as at the 1st March 2003.

· The new business is known in the UK as Riello Galatrek Limited,

and operates as a wholly owned subsidiary of Riello of Italy, from new

premises located on Wrexham Industrial Estate, just outside Wrexham.

· Riello UPS is a dominant force in the European UPS market, with a

presence in all key sectors, including telecoms, Internet, voice and data

comms, industrial, manufacturing, healthcare, rail and banking.

· Products offered include Riello designed and manufactured

uninterruptible power systems, ranging up to 6MVA.

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