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Latest Schemes Offer Improved Response Times and Reduced System Downtime
Riello Galatrek, the UK subsidiary of Europe's second largest UPS
manufacturer, has unveiled a series of brand new maintenance plans, designed
to operate in conjunction with the company's innovative TeleGuard remote UPS
monitoring and control service.
Each of the new plans offers customers enhanced response levels for critical
sites, compared to those included in the standard product warranties. The
plan response times are:
¨ Silver next working day
¨ Gold same working day
¨ Platinum 4 clock hour with access to a manned 24/7 response
team
The new maintenance plans include free parts and repair labour cover, and
operate across the UK and Eire through an extensive network of Riello
Galatrek engineers.
A UPS is a complex electronic and electrical device, incorporating surface
mount PCBs that are designed for board swap out on site, flash Eproms and
firmware, and consumables parts. Because of this, Riello Galatrek's
maintenance plans include a preventative maintenance visit inside warranty
and the option for one outside warranty, each performed by Riello Galatrek
qualified engineers.
For relatively new sites preventative maintenance visits offer predominantly
an inspection function that can be systemised into a remote monitoring
facility. However, as the age and complexity of a UPS installation increases
preventative maintenance visits orientate towards physical inspection and
potentially the replacement of consumable parts.
A remote preventative maintenance visit is recommended after six months, for
new systems inside warranty. This comprises an inspection by a Riello
Galatrek engineer from within the service centre, using the TeleGuard remote
UPS management system. Where necessary the Riello Galatrek service centre
can arrange for a site visit with the correctly identified parts required to
bring the UPS back to full operating efficiency.
For older systems outside warranty, a Riello Galatrek engineer performs an
annual site visit with a general emergency spares kit, laptop, and the
necessary interrogation software and documentation to perform diagnostics.
This is especially recommended for systems of three years and older, where
battery ageing starts to become more physically evident.
For the utmost security, customers with sensitive and mission critical
applications can incorporate both types of preventative maintenance visit
into their plans.
Teleguard Remote UPS Monitoring and Control
The TeleGuard software package is a client/server application for the
monitoring and control of UPS connected over networks or modem lines
anywhere in the world. TeleGuard uses databases to store information on the
monitored UPS, defined views, user rights and customers.
TeleGuard key features include:
¨ 24/7 monitoring of UPS installations with specific alarm response
actions.
¨ Defined alarm categories - Critical, Major, Minor - users can group
alarms into categories.
¨ Alarm dependent actions - log to database, beep, sound (WAV file),
local pop up message, network message, Run command (definable scripts), send
email, send SMS, send fax, or voice call a pre-recorded message.
¨ Regular pre-set HealthCheck dial up times.
¨ Reports on UPS status issued via fax to remote locations.
¨ Multi-lingual, country, customer and location.
¨ Administration and user password controlled functions.
¨ Provides several screens including alarm event logs, data (monitored
parameters) log, data graph features for the monitored UPS by country,
customer and location.
¨ Compatible with PowerShield² UPS monitoring and control software -
provides graphical displays, detailed data monitoring and status box
screens, and UPS block diagrams.
TeleGuard can automatically:
¨ verify on a weekly basis that communications is available between
the UPS and TeleGuard system. Problems are automatically notified to the
Riello Galatrek service centre and corrective action taken.
¨ service the UPS every six months. A Riello Galatrek engineer will
download the UPS logs for recording and interpretation, clear alarm
conditions and generate a site report. This is sent to the customer
outlining any remedial action required.
¨ monitor the UPS on a 24/7 basis. Should an alarm condition occur,
the UPS will notify the TeleGuard system and a customer dedicated response
script will be activated. A Riello Galatrek engineer will then use bespoke
interrogation software to fault find and either clear the alarm remotely or
despatch an engineer to site with the replacement parts required to bring
the UPS back to full operational efficiency.
For more information on the Riello Galatrek maintenance plans and TeleGuard
service contact the service department on 01978 729 281, e-mail
service@riello-ups.co.uk or visit www.riello-ups.co.uk
- Ends -
Editor's Notes: -
A downloadable version of this press release, together with images and
screenshots of Teleguard, are available at www.pinkelephantpr.com/riello.htm
About Riello Galatrek: -
· Riello UPS Manufacturing srl is Europe's second largest
manufacturer of UPS equipment.
· Riello Elettronica was established in 1983 by Mr Pierantonio
Riello, and is a European leader in the industrial and civil energy
conversion sectors.
· Group activities include information technology,
telecommunications, sensor and security systems, as well as UPS research,
design and manufacture.
· The Group has over 50 years experience in the UPS sector.
· Riello UPS purchased the uninterruptible power systems sales and
service business of Advance Galatrek as at the 1st March 2003.
· The new business is known in the UK as Riello Galatrek Limited,
and operates as a wholly owned subsidiary of Riello of Italy, from new
premises located on Wrexham Industrial Estate, just outside Wrexham.
· Riello UPS is a dominant force in the European UPS market, with a
presence in all key sectors, including telecoms, Internet, voice and data
comms, industrial, manufacturing, healthcare, rail and banking.
· Products offered include Riello designed and manufactured
uninterruptible power systems, ranging up to 6MVA.
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